Privacy Policy 
We’re Here for You

Effective Date: 1st January 2025

1. Introduction

Kloof Road Vet (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, purchase products, or use our veterinary services.

By using our website and services, you agree to the collection and use of your personal information as described in this policy.

2. Information We Collect

We collect various types of personal information to provide and improve our services, including:

• Personal Identifiable Information (PII): Name, phone number, email address, and physical address when placing an order.
• Transaction and Payment Data: Payments are securely processed via PayFast; we do not store or process credit card details on our servers.
• Technical and Usage Data: Cookies, IP addresses, browser type, and browsing activity on our website.

3. How We Use Your Information

Your data is collected and processed for the following purposes:

• To process and fulfill your orders, including delivery services.
• To communicate with you regarding appointments, orders, and customer support inquiries.
• To improve our website functionality, security, and user experience.
• To send marketing communications (only if you have opted in).

4. Payment Processing

We use PayFast as our third-party payment processor. PayFast is a trusted and PCI-DSS compliant payment gateway that ensures secure transactions. When making a payment, you will be redirected to PayFast, where your payment details are securely processed. We do not collect, store, or have access to your financial information.

For more details, you can review PayFast’s privacy policy at: https://www.payfast.co.za/privacy-policy

5. Data Sharing and Third-Party Services

We do not sell or rent your personal information to third parties. However, we may share information with:

• PayFast, for secure payment processing.
• Delivery service providers, for order fulfillment within Bedfordview.
• Law enforcement or regulatory authorities, when required by law.

6. Data Security

We implement strict security measures to protect your personal information. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Request access to your personal data.
• Correct inaccurate information.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent for marketing communications.

For privacy-related inquiries, contact us at:
Email: info@kloofroadvet.co.za
Phone: 063 975 0638